Delivery Information

Terms & Conditions

These terms and conditions apply to the use of this website www.candyclothingonline.com (the 'Website'). By visiting Candy Clothing or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you must not use this Website.



We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit candyclothing.co.uk . We can also update and vary the terms and conditions by notice on other pages of this Website.

Trading details

Whenever you buy a product through this Website, you will be entering into a contract with Candy Clothing

Address: Please request


Email address: info@candyclothing.co.uk
Telephone number: 07983 688 870

Product description

We use our reasonable endeavours to make sure that every product on candyclothing.co.uk is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout. Candy Clothing disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.

Placing your order

When you place an order with us (by choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.

Our acceptance of your order only takes place when we despatch it. A ‘purchase contract’ between you and Candy Clothing is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.

From time to time, we may not be able to accept an order for the following reasons:

If, unfortunately, we do not have your chosen goods in stock

Where we cannot obtain authorisation for your payment

If there has been a pricing or product description error

If you do not meet any eligibility criteria set out in our terms and conditions

If the order for personalised products contains reference to any copyrighted information where you have not obtained permission

If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience

We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.

Turnaround Time.

Our website states that turnaround for order is approximately 7 working days from date of order to date of despatch. You will find this information under our Delivery section. This is due to extremely high demand for our products and as all items are manufactured to our requirements based on extensive customer research. Each item we sell has great attention to detail and is always as described and illustrated on our website. The images you will see on candyclothing.co.uk are images of the actual item.

Please also note that very occasionally, slight delays may occur in extremely busy periods, road closures and public holidays and if this is the case then we will email u to let you know if your order will be delayed for any reason.

Personalising your order.

Candy Clothing aims to provide you with a fast, high-quality service, so any products you order are immediately sent for production. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. We cannot refund items where the tags have been removed or the item is not in its original condition. Refunds are only authorised if the item is faulty and not fit for use.

Distant Selling Act.

Please be aware the buyer is responsible for the safe return of items in the event of an exchange or refund. Please include your sales invoice to allow us to establish the item belongs to you and also keep proof of postage. Please use a tracked or signed for service so that both seller and buyer can track an item once it has been sent off. You can certainly use the cheapest signed for 2nd class post method to ensure your item is not lost in the post during transit

Payment

Candy Clothing you can pay for your goods using Paypal. You do not need a PayPal account to complete your transaction

Goods despatched from London

Goods despatched to the whole of the United Kingdon are shipped via Royal Mail 48 hour tracked services and include £30.00 insurance cover.

Postage and packaging charges

For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.

POSTAGE & PACKAGING COSTS


To the UK & Eire: £4.00 for 1 item. Combined postage is charged at £5.50 and Multiple items are charged at £7.00
To The EU: £17.99
To the US: £25.99

Delivery

We know just how important it is that your order arrives on time. We will therefore complete your order within our stated turnaround time & will email you to inform you that your order has been dispatched. You will also receive either a notification text/email from our courier at point of despatch.



General despatch information

Please note:

The despatch date is the day we ship your order NOT the day it will be delivered.

We cannot be held responsible if any of the details you have given us in your delivery address are incorrect



Changing or cancelling an order

Please report all changes withing 24 hours of order and if you would like to cancel your order you have 14days to do so, please email us within 24 hours at info@candyclothing.co.uk or CALL 07983 688 870 for instant answers

Emails are answered during business hours (9.30am - 6.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes.

Returns and refunds

Candy Clothing always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement. Please note we do not grant returns/exchanges for issues with sizing, colour or worn items we only accept returns if an item is faulty.

Reporting a problem

If for any reason you are not happy with your Candy Clothing order, please contact us.Call 0793 688 870 or email info@candyclothing.co.uk. You will need to quote your order number, your email address you have registered with and have the address and details on the problem with your order.

We aim to acknowledge any complaint within 14 working days, (usually it takes 1-2 days) and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.

Returning products and issuing refunds

Although we take great care in making your item, it is possible that very occasionally, one or two could be faulty. If you think your item is faulty,please contact us, once we have established the fault, we will ask you to return it to us within SEVEN days of receipt.

Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the order to the method you paid with. Alternatively, we may offer to remake and resend the item free of charge. Please note it is not our policy to offer both a refund and resend.

All Returns Must Be Sent To:

Customer Returns
Candy Clothing




Multiple refund requests

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

Your privacy and security

Candy Clothing is committed to protecting all your private details. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.

How we use your contact information

All the personal information that you provide us with includes your contact details, payment card details and information about any recipients of products that you wish us to deliver products to.

We will not sell or disclose any personal data to any third party unless required to do so by law.

We do want to keep you up-to-date with all things Candy Clothing though, so we will use your information to send you an email newsletter every month, keeping you informed of new products and special offers. You can choose whether to receive these newsletters when you are registering.



Cookies

In order to improve the service that we offer you, we may use a ‘cookie’. A ‘cookie’ is a small data file which is placed on your computer or other device by this website and which collects certain data about your activity on the Candy Clothing website. The primary purpose of this use of cookies is to ensure the process of personalising product is user-friendly and consistent throughout a session. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.



Securing your password

When you register with Candy Clothing you will be asked to provide a password.. You must keep your user name and password to yourself.

We know that you may use the same password for other Internet accounts, and that it is highly sensitive. Rest assured, your password will remain encrypted and we do not have access to it at all.

Use of the Website

Abuse of service

You agree not to use Candy Clothing directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other copyrighted material without the express permission of the owner.



Website content and service access

We will always try to ensure that candyclothing.co.uk is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

Links

Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

Liability

We exclude all representations, warranties, conditions and terms (whether express or implied) to the fullest extent permitted by law.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with your use of this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

General

These terms and conditions constitute the entire agreement in respect of the use of this Website and the items and services offered via this Website.

If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

Only you and Candy Clothing shall be entitled to enforce these terms and conditions. No third party shall be entitled to enforce any of these terms and conditions whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts.